1. Introduction
This Privacy Policy explains how SOMFAL Group – Frankincense and Myrrh Company (“SOMFAL Group,” “we,” “our,” or “us”) collects, uses, stores, and protects information obtained through this website.
By using this website, you agree to the practices described in this Privacy Policy. This policy applies to all visitors, users, and individuals who submit information through our website.
2. Information We Collect
We collect personal and business information that you voluntarily provide through contact forms, inquiry forms, or direct communication with our team.
This may include:
- Full name
- Email address
- Phone number
- Company name
- Country or location
- Message or inquiry details
We may also collect non-personal information automatically through website usage analytics.
3. How We Use Your Information
The information collected is used strictly for business and communication purposes, including responding to inquiries and providing product or service information.
We use your information to:
- Respond to inquiries and quotation requests
- Communicate regarding products and services
- Understand business requirements and supply needs
- Improve website performance and user experience
- Maintain internal business records
4. Data Storage and Retention
We store submitted information securely for a limited period necessary for business communication, follow-ups, and record-keeping.
Inquiry data may be retained for future reference, business continuity, and client relationship management, unless removal is requested where applicable.
5. Data Sharing and Disclosure
SOMFAL Group does not sell, rent, or trade personal information to third parties.
We may share information only when necessary for:
- Responding to your inquiry
- Business communication with partners or suppliers
- Legal or regulatory compliance requirements
All shared information is handled with strict confidentiality and limited to relevant business purposes only.
6. Data Security
We take reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies Policy
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help improve website functionality, performance, and user experience.
7.2 How We Use Cookies
SOMFAL Group uses cookies for the following purposes:
- Essential website functionality
- Website performance and analytics
- Understanding visitor behavior through Google Analytics
7.3 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Used through Google Analytics to understand traffic, usage patterns, and improve website performance.
7.4 Managing Cookies
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.
8. Third-Party Services
We use third-party services such as Google Analytics to analyze website traffic and performance.
These third-party services may collect information in accordance with their own privacy policies. We do not control how third parties process such data.
9. Your Rights
Depending on applicable laws, you may have rights to access, correct, or request deletion of your personal information.
To exercise these rights, you may contact us using the details provided on this website.
10. Data Security
We implement reasonable safeguards to protect personal information from unauthorized access, misuse, or loss.
However, no internet-based system is completely secure, and we cannot guarantee absolute security of transmitted data.
11. Children’s Privacy
This website is intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Continued use of the website after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact SOMFAL Group through the contact details provided on our website.
